Klipgen Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Klipgen. Please read them carefully. They include auto-renewal terms for subscriptions (Section 8), how to cancel (Section 9), credit rules (Section 7) and limits on our liability (Section 22).

1. Who we are

1.1 Klipgen (https://klipgen.ai, the "Service") is an online service operated by a sole proprietor in Thailand ("Klipgen", "we", "us", "our").

1.2 We can only be contacted by email, at support@klipgen.ai. This one address handles support, billing, cancellations, refunds, privacy and data-subject requests, and legal notices. We do not offer support by phone, post, live chat or contact form. We aim to reply within 3 business days.

1.3 If you need our full identifying details to enforce a legal right, or a competent authority requires them, email us. We will provide them to the extent the law requires.

2. Acceptance

2.1 You accept these Terms, and confirm that you have read our Privacy Policy and Refund & Cancellation Policy, by doing any of the following:

• signing in to the Service;
• clicking a button that refers to these Terms; or
• using the Service.

2.2 You agree that your electronic acceptance, and the electronic records of your purchases and instructions, are valid and binding under the Electronic Transactions Act B.E. 2544 (2001) of Thailand. They have the same effect as a written, signed agreement.

2.3 If you do not agree to these Terms, do not use the Service.

3. Eligibility

3.1 You must be at least 18 years old to use the Service, and you must have full legal capacity to enter into a contract. The Service is not directed at anyone under 18.

3.2 If you use the Service on behalf of a business, you confirm that you are authorised to bind that business. In that case "you" also means that business.

3.3 If we learn that an account belongs to someone under 18, we will close it and refund the unspent paid credits on it.

4. Your account

4.1 You sign in with your Google account. We do not offer password sign-up. We receive your name, email address and profile picture from Google, as described in our Privacy Policy.

4.2 You are responsible for:

• keeping your Google account secure;
• everything that happens under your Klipgen account; and
• telling us promptly at support@klipgen.ai if you believe your account has been used without your permission.

4.3 Each person may hold only one account. Do not share your account. Do not create multiple accounts to obtain extra free credits or to get around plan limits.

4.4 Your account email is the email address Google gave us when you created your Klipgen account. Changing the email or name in your Google account does not change it; email us to have it updated. We treat a request sent from your account email as coming from you.

5. The Service

5.1 Klipgen is an AI video editor. You upload material (video, audio, images and documents) and chat with an AI editor that edits your project's timeline using its tools. You can watch previews free of charge and export finished videos as paid renders.

5.2 Uploads must be in a supported format and within the size limits shown in the product. As of the Effective Date these are:

• video and audio: up to 2 GiB;
• images: up to 64 MiB;
• documents (PDF, plain text, Markdown, CSV): up to 32 MB.

5.3 Rendered previews and exports are stored for 30 days and then deleted. We show an in-app notice before an export is deleted. Download anything you want to keep.

5.4 We may change, improve or remove features of the Service. If a change materially reduces what you have already paid for, Section 24 applies.

6. AI-generated output

6.1 The Service uses artificial intelligence, including third-party AI models, to analyse your material, make editing decisions and produce transcripts, captions, summaries, edits and videos ("Output").

6.2 AI is imperfect. Output may be:

• inaccurate, incomplete or out of context (for example, mistranscribed words or wrong captions);
• unsuitable for your purpose; or
• similar to output produced for others.

6.3 You must review Output before you rely on it, publish it or share it. You are responsible for:

• deciding whether to use Output;
• complying with the rules of any platform where you publish it; and
• any disclosure of AI-generated or AI-edited content that the law or a platform requires.

6.4 We do not guarantee any particular result, quality, view count, engagement or business outcome.

7. Credits

7.1 What credits are. Credits are units for measuring your use of the paid parts of the Service. Credits:

• are a limited, revocable right to use the Service, not money, e-money, a deposit or property;
• have no cash value and earn no interest;
• cannot be sold, transferred, gifted or exchanged for cash or for anything else, and cannot be moved between accounts;
• are not refundable, except as stated in these Terms, in our Refund & Cancellation Policy or as required by law.

7.2 Kinds of credits and when they expire.

• Signup bonus credits: 1,500 credits given once when you open an account. They do not expire while your account remains open.
• Subscription credits: granted at the start of each monthly billing period. They expire at the end of that billing period plus one day. Unused subscription credits do not roll over; each period starts with a new allowance.
• Top-up credits: credits bought in a pack. They expire 90 days after the date your payment is confirmed.

Expired credits are removed automatically and cannot be restored. The wallet in the product shows your balance and warns you about top-up credits that will expire within 7 days.

7.3 Order of spending. Credits are always spent in this order:

1. signup bonus credits;
2. subscription credits;
3. top-up credits.

Within each kind, the credits that expire soonest are spent first.

7.4 What consumes credits. The credits an action consumes are calculated from the measured resources it actually uses:

• AI editor calls. Each call the AI editor makes to its AI model is charged for the model processing it actually used, converted to credits and rounded up to a whole credit per call. One message from you may lead to several calls. Sending a message does not cost anything by itself, but it counts towards your plan's daily message limit.
• Analysing uploads. When you upload material, the Service analyses it, for example by transcribing speech and describing scenes. This is charged according to the type and length of the material and the processing it actually used.
• Exports. A final export is charged according to the machine processing time it actually used.

7.5 What is free. These do not consume credits:

• previews;
• the still frames and motion scenes the AI editor builds to check its own work.

When the AI editor looks at its own work, that is counted only as part of the model call that reads it.

7.6 Maximum charge. Before a paid action starts, we reserve credits equal to the most that action can cost. Reserved credits cannot be used while they are held. When the action finishes, only its actual cost is deducted and the rest is released. You will never be charged more than the amount reserved. In "ask" mode, the export card shows the export's maximum cost as an "up to" amount before you approve it.

7.7 Ask mode and auto mode.

• In "ask" mode, the AI editor shows you an export card with its credit quote, and the export starts only after you approve it.
• In "auto" mode, the AI editor may start exports without asking you each time. By choosing auto mode, you authorise those exports and the credits they consume.

7.8 Not enough credits.

• A paid action will not start if you do not have enough credits for its reservation.
• If you run out of credits during an AI editor turn, the turn stops. Work already completed in that turn is kept and charged.

7.9 When something fails.

• Export or analysis: if it fails, or the Service refuses it after credits were reserved, the reserved credits are returned in full.
• AI editor calls: a call that returns no answer is not charged. A call the AI provider has processed and billed is charged, even if it later ends in an error.
• Unsettled reservations: a reservation that is not settled within its time limit is released at no cost.

7.10 Changes to rates. We may change how many credits an action consumes by updating the Service. A change never affects an action that is already reserved or running. If a change materially increases what an action costs, we will give you at least 14 days' notice as described in Section 24.1.

8. Plans, subscriptions and AUTO-RENEWAL

Subscriptions are sold only while checkout takes card payments. While it does not, Pro and Business are shown as "coming soon", cannot be bought, and nothing in this Section or in Section 9 is charged to anyone; the rest of these Terms apply to the Free plan and to top-ups as written. This Section and Section 9 apply to a subscription from the day it is offered and bought.

8.1 Plans. The plans as of the Effective Date are shown below. The pricing section at https://klipgen.ai/#pricing shows the current plans and limits, and the terms shown at checkout apply to your purchase.

*The daily limit resets at 00:00 UTC, which is 07:00 Thailand time.

8.2 Payment method for subscriptions. You can pay for a subscription by credit or debit card only.

• The card is saved with our payment processor, Opn Payments (Omise), so that renewals can be charged.
• Subscriptions cannot use cards that require additional bank authentication (3-D Secure) at the time of the charge. Such a card will be declined for a subscription, but you can still use it to buy top-ups.

8.3 AUTOMATIC RENEWAL. When you subscribe:

• your card is charged the plan price immediately for the first monthly period; and
• your subscription renews automatically every month. You authorise us, through Omise, to charge the plan price in Thai Baht to your saved card on each renewal date until you cancel.

How we record your acceptance: before the first charge, checkout asks you to tick a box that states the amount in Thai Baht, the renewal day and that your card is charged automatically every month until you cancel. The subscription cannot be started without ticking it. We record that you accepted, and when (the date and time), together with your subscription.

8.4 Renewal date. The renewal date is the same day of the month as your first payment, counted in Thailand time (UTC+7). If that day is the 29th, 30th or 31st, your subscription renews on the 28th of each month, so your first billing period ends on the 28th of the following month. Your first billing period runs from your first payment to 00:00 Thailand time on the first renewal date; each later period runs from one renewal date to the next. Each renewal is charged on or around its renewal date: Omise runs renewals on its own clock, so a charge may be made a few hours before or after 00:00 Thailand time on that date, and it always pays the period that starts on that date. Checkout shows your renewal day and first renewal date, and the pricing and settings pages show your next renewal date.

8.5 At each successful renewal:

• a new monthly period begins on the renewal date, also when the charge succeeds on a retry (Section 8.6); and
• that period's credits are granted.

8.6 Failed renewals. If a renewal charge fails:

• your subscription lapses and your account moves to the Free plan immediately, with the Free plan's limits;
• the pricing and settings pages show that the plan has lapsed;
• credits already granted stay usable until they expire;
• Omise retries the failed charge once a day, up to three times. If a retry succeeds, your plan is reactivated and that period's credits are granted;
• if every retry fails, the recurring billing stops and no further charge is attempted. You can subscribe again from the pricing page.

If you do not want any further charge attempts, cancel as described in Section 9: cancelling stops the retries.

8.7 Plan changes. You can hold one subscription at a time, and you can switch between Pro and Business at any time from the pricing page. A switch, whether an upgrade or a downgrade, starts the new plan immediately:

• your card is charged the new plan's full monthly price that day, a new monthly period with the new plan's credits begins, and your renewal date becomes the day of that charge (Section 8.4);
• your previous plan ends at the same moment and its recurring billing stops;
• credits already granted for the previous plan's current period stay usable until they expire (Section 7.2), and the unused part of that period is not refunded (Section 9.4).

To move to the Free plan, cancel your subscription (Section 9).

9. Cancelling a subscription

9.1 How to cancel. You can cancel at any time on the pricing page, while signed in, with "Cancel subscription". You can also email support@klipgen.ai from your account email with the subject "Cancel subscription", and we will cancel it for you and confirm by email reply. If you can no longer write from your account email, say so in your email and we will verify your identity another way.

9.2 When cancellation takes effect.

• Cancelling stops the recurring billing immediately.
• Your cancellation takes effect at the end of the billing period you have already paid for.
• Until then, you keep your plan's benefits and that period's credits. Those credits expire as described in Section 7.2.
• When the period ends, your account moves to the Free plan automatically.
• Until the period ends, you can resume your subscription from the pricing page. Nothing is charged until the next renewal date, which stays the same.

9.3 Late charges. If Omise had already started a renewal charge when you cancelled, that charge is refunded in full automatically and no credits are granted for it.

9.4 Refunds. Cancelling does not by itself refund the current period, and periods are not refunded pro rata. Refunds are covered by our Refund & Cancellation Policy, including a full refund of a first subscription payment if you request it within 7 days and no credits from that period have been spent. A full refund of the payment for your current billing period ends your subscription immediately: the recurring billing stops, that period's unspent credits are removed and your account moves to the Free plan.

9.5 Saved card. After you cancel, you can ask us to remove your saved card from our payment processor.

10. Top-up credit packs

10.1 You can buy one-time credit packs on any plan. Top-ups do not renew. The packs as of the Effective Date are:

10.2 Top-up credits are added once your payment is confirmed. They expire 90 days later (Section 7.2).

10.3 Checkout shows the ways to pay that are offered at the time. They are:

• PromptPay bank transfer with a slip (Section 10.5); and, when card payments are offered,
• card (if your bank requires it, you will be sent to its 3-D Secure page);
• PromptPay QR; or
• Thai mobile banking.

10.4 A PromptPay QR or mobile-banking payment made through our payment processor is pending until you complete it within the time limit shown. A payment that is not completed expires and nothing is charged.

10.5 PromptPay bank transfer with a slip. You choose a pack, and checkout shows a PromptPay QR code for that pack's exact price, which you can pay for 24 hours. You transfer exactly that amount from your own banking app, then upload the transfer slip as a picture of up to 4 MB. We have the slip checked with the bank (Section 12.4), and the credits are added at once only if the transfer was made to our account, for exactly the amount of the order, after the order was opened and within its 24 hours, and the slip has not been used for another order. A slip that does not meet these conditions adds nothing, and an order accepts at most 5 slip uploads. If you transferred a different amount, or after the order expired, the credits are not added automatically: email support@klipgen.ai from your account email with the slip, and we will add the credits or return the transfer by bank transfer (Refund & Cancellation Policy, Section 9.3).

11. Prices, currency and taxes

11.1 Every price in the product is shown in Thai Baht (THB), and all charges are made in THB. Plans and packs are priced in US dollars and converted at a fixed rate of ฿35 per US$1 (for example, US$5 becomes ฿175), so the baht amount shown is the amount charged. This rate does not follow the market; it changes only as described in Section 11.3. The THB prices of the plans and packs are listed in Sections 8.1 and 10.1.

11.2 Unless checkout says otherwise, the price shown is the total we charge. Your bank or card issuer may add its own fees, such as foreign-transaction or conversion fees. Those fees are your responsibility.

11.3 Price changes.

• We may change prices.
• A price change never affects credits you have already bought or a billing period you have already paid for.
• For subscriptions, a new price applies from the first renewal after we have given you at least 14 days' notice. You can cancel before then.

11.4 Receipts. A receipt is emailed automatically to your account's email address after every successful payment: each top-up, the first subscription payment and each monthly renewal. It shows what was bought (the plan or credit pack), the amount in Thai Baht, the date, the payment reference and, for a subscription, the billing period, the next billing date and where to cancel. It is sent from an address at klipgen.ai, and replies reach support@klipgen.ai. If one does not arrive, check your spam folder first, then email support@klipgen.ai from your account email and we will send it again.

12. Payment processing

12.1 A PromptPay bank transfer is a transfer from your bank to our bank account, and we check its slip as described in Section 12.4. Card, PromptPay QR and mobile-banking payments made through checkout, when they are offered, are processed by Opn Payments (Omise), a licensed payment service provider in Thailand, whose own terms also apply to how it processes your payment.

12.2 Where card payments are offered, your card details are entered into Omise's secure form and sent directly to Omise. Klipgen never receives or stores your full card number or security code. We receive only a token and the charge result.

12.3 You confirm that you are authorised to use the payment method you provide.

12.4 Slip checking. When you upload a slip, the picture is sent to EasySlip (EasySlip Co., Ltd., Thailand), a slip-verification service, which reads the slip's QR code and checks the transfer with the bank. A slip shows the names of the sender and the receiver, their banks, the amount, the date and the bank's transaction reference. We do not store the picture: we keep only the bank's transaction reference, the amount and the date, in the payment record, so that one transfer can be used once. EasySlip handles the picture under its own terms and privacy policy.

13. Refunds

Refunds are governed by our Refund & Cancellation Policy at https://klipgen.ai/refund-policy, which forms part of these Terms. Nothing in these Terms limits your statutory rights as a consumer under Thai law, including, where it applies, the Direct Sales and Direct Marketing Act B.E. 2545 (2002).

14. Your content

14.1 You own your content. You keep all rights you have in the material you upload and the messages and instructions you give (together, "Your Content").

14.2 Licence to us. You grant Klipgen a worldwide, non-exclusive, royalty-free licence to host, store, copy, analyse, transcribe, transform, edit, render and display Your Content. This licence is only for providing the Service to you, including:

• sending Your Content to the AI and processing providers named in our Privacy Policy so that they can process it on our behalf; and
• keeping the security and operation records described in our Privacy Policy.

The licence ends when Your Content is erased from our systems, except for copies we must keep by law. We do not use Your Content to advertise Klipgen without your separate permission.

14.3 Your promises about Your Content. You confirm that:

• you have all the rights, licences and permissions needed to upload Your Content and to have it processed as described;
• where Your Content shows or identifies other people (their face, voice, name or other personal data), you have a lawful basis to use it, including any consent the law requires; and
• Your Content does not break these Terms or any law.

14.4 Deleting content. Deleting an asset or project in the product removes it from your view, but does not erase it. Your Content is permanently erased when you delete your account, as described in Section 20.1 and our Privacy Policy.

15. Output

15.1 As between you and Klipgen, and to the extent the law allows, you own the Output created for you. Some AI-generated material may not be protected by copyright, and we make no promise that it is.

15.2 Output may include templates, motion designs, layouts, presets and other elements provided by Klipgen ("Klipgen Elements"). We grant you a perpetual, worldwide, non-exclusive licence to use Klipgen Elements as part of your exported videos for any lawful purpose, including commercial use. You may not extract Klipgen Elements to sell, license or distribute them on their own, or as templates.

15.3 You are responsible for your use of Output, including any third-party rights in material you supplied.

16. Acceptable use

You must not use the Service to create, upload, store, process or share, or to help anyone else create, upload, store, process or share, any of the following:

• (a) child sexual abuse material, or any sexual or sexualised content involving a minor, or content that sexualises a person who appears to be a minor. We report such material to the competent authorities.
• (b) Non-consensual intimate imagery, including real, edited or synthetic intimate or sexual depictions of a real person who has not consented.
• (c) Deceptive deepfakes or impersonation: content that realistically depicts a real, identifiable person saying or doing something they did not say or do, without their consent, in a way intended or likely to deceive. This includes impersonating public figures, using synthetic content to commit fraud, and election disinformation.
• (d) Content that infringes copyright, trademarks, privacy, publicity or other rights, including material you have no right to use.
• (e) Unlawful content of any kind, including content that is defamatory, harassing, hateful, threatening, violent or extremist, or that promotes illegal acts. This includes content or acts that are offences under the Computer Crime Act B.E. 2550 (2007) of Thailand, as amended, such as entering false or distorted computer data that is likely to damage others or the public, or entering obscene data that the public can access.
• (f) Malware, or any attempt to gain unauthorised access to, probe, overload or disrupt the Service, its infrastructure, or another user's account or content.
• (g) Abusing the Service, including:
  • getting around credit, plan or rate limits;
  • creating multiple accounts for free credits;
  • reselling or sublicensing access;
  • automated access other than through the product;
  • scraping;
  • reverse engineering, except where the law allows it despite this restriction;
  • using the Service or its Output to develop a competing service or to train AI models in breach of any AI provider's terms.
• (h) Anything that breaks the usage policies of the AI providers the Service relies on.

We may remove content, refuse processing, or act under Section 20 if we reasonably believe there has been a breach of this Section.

17. Third-party services

17.1 The Service relies on third parties, including:

• Google (sign-in and AI analysis);
• Anthropic (the AI editor's model);
• Speechmatics (transcription);
• Cloudflare (hosting and storage);
• Modal (rendering previews and exports);
• Opn Payments (Omise) (card, PromptPay QR and mobile-banking payments, when offered); and
• EasySlip (checking the slips of bank transfers).

17.2 The services of these third parties are subject to their own terms. We are not responsible for their acts or availability, except to the extent that we are responsible for them under the law or for our own choice of providers.

17.3 Links to third-party sites are provided for convenience only.

18. Klipgen's intellectual property

18.1 The Service and Klipgen Elements are owned by Klipgen or its licensors and are protected by law. This includes our software, design, AI editor configuration, branding and documentation.

18.2 Apart from the rights expressly granted in these Terms, we grant you no rights in them.

18.3 You may not use the Klipgen name or logo without our written permission.

19. Feedback

If you send us ideas or suggestions, we may use them freely and without any obligation to you. This does not give us any rights in Your Content.

20. Suspension and termination

20.1 By you. You may stop using the Service at any time. To close your account and have your data erased, delete your account under Settings → Account, or email support@klipgen.ai from your account email. Closing your account:

• takes effect at once and cannot be undone: you are signed out everywhere and cannot sign in to the account again;
• cancels your subscription and removes your saved card;
• forfeits the account's unused credits: they can no longer be used, and they are erased with your other data; and
• erases Your Content and your other data about 7 days later, as our Privacy Policy describes.

A refund you are owed under the Refund & Cancellation Policy can still be requested by email after you close your account. A payment that completes after you closed it is refunded in full.

20.2 By us. We may suspend or close your account, or refuse or remove content, if:

• you materially breach these Terms, especially Section 16;
• the law or a competent authority requires it;
• it is needed to protect the Service, other users or third parties from harm or fraud; or
• a payment dispute or chargeback is open on your account.

Where it is lawful and practical, we will tell you the reason and give you a chance to respond first. If the only reason is an open payment dispute, we suspend only purchases and paid actions while it is open; you can still access and download your content.

20.3 Credits after termination.

• If we close your account because of your serious breach, unused credits are forfeited, to the extent the law allows.
• In any other case of closure, refunds follow the Refund & Cancellation Policy.
• If we stop operating the Service entirely, we will give at least 30 days' notice where possible, and we will refund the unexpired paid credits on your account in proportion to the price you paid for them.

20.4 Any sections that by their nature should continue after termination will continue. These include Sections 7.1, 14.3, 15, 18, 21 to 23, 25 and 26.

21. Disclaimers

21.1 To the extent permitted by Thai law, the Service and Output are provided "as is" and "as available". We do not promise that the Service will be uninterrupted, error-free or always available, or that Output will be accurate or fit for a particular purpose.

21.2 You are responsible for keeping your own copies of Your Content and your exports.

21.3 Nothing in these Terms excludes any warranty or right that cannot be excluded under Thai law, including under the Consumer Protection Act B.E. 2522 (1979) and the Civil and Commercial Code.

22. Limitation of liability

22.1 To the extent permitted by Thai law, including the Unfair Contract Terms Act B.E. 2540 (1997), Klipgen is not liable for any of the following:

• indirect, incidental, special or consequential loss;
• loss of profits, revenue, business, goodwill or data;
• loss caused by your reliance on unreviewed Output.

22.2 To the extent permitted by Thai law, Klipgen's total liability for all claims relating to the Service is limited to the greater of (a) the total amount you paid Klipgen in the 12 months before the event giving rise to the claim, and (b) ฿1,000.

22.3 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Thai law. This includes liability for death or bodily injury caused by our act or negligence, and liability for fraud, wilful misconduct or gross negligence. Any term that would be unfair under the Unfair Contract Terms Act B.E. 2540 is enforceable only to the extent that is fair and reasonable.

23. Indemnity

23.1 You will compensate Klipgen for reasonable losses, damages and costs, including reasonable legal fees, arising from a third-party claim, to the extent the claim is caused by:

• Your Content;
• your use of Output; or
• your breach of these Terms or of the law.

23.2 Your obligation is reduced in proportion to any part of the loss caused by us.

23.3 If you are a consumer, this Section applies only to the extent permitted by Thai consumer-protection law.

24. Changes to the Service and these Terms

24.1 We may update these Terms. For a material change:

• we will notify you at least 14 days before it takes effect, by email to your account email or by a notice on the Service; and
• we will update the effective date.

Changes required by law, or needed to address security or abuse, may take effect sooner.

24.2 If you continue to use the Service after a change takes effect, you accept the updated Terms. If you do not agree, stop using the Service and cancel any subscription before the change takes effect.

24.3 If a change materially reduces a paid feature during a billing period you have already paid for, you may cancel and ask for a refund of the unused part of that period.

25. Governing law and disputes

25.1 These Terms are governed by the laws of the Kingdom of Thailand.

25.2 Please contact us first at support@klipgen.ai so that we can try to resolve any dispute informally.

25.3 Disputes that cannot be resolved informally will be decided by the competent courts of Thailand. Nothing in these Terms limits your rights as a consumer, including your right to bring a consumer case in the court of your domicile under the Consumer Case Procedure Act B.E. 2551 (2008).

26. General

26.1 Entire agreement. These Terms, the Privacy Policy and the Refund & Cancellation Policy are the entire agreement between you and Klipgen about the Service.

26.2 Severability. If any provision is found invalid or unenforceable, it is applied to the greatest extent allowed, and the remaining provisions stay in effect.

26.3 No waiver. If we do not enforce a right, that is not a waiver of the right.

26.4 Assignment. You may not transfer your rights under these Terms. We may transfer the Service and these Terms to a successor, such as a company formed to operate Klipgen, with notice to you. Your rights under these Terms are not reduced by the transfer.

26.5 Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control. These include outages of our infrastructure or AI providers, natural disasters and acts of government.

26.6 Notices.

• We give notices to you by email to your account email or in the Service.
• You give notices to us by email to support@klipgen.ai.

27. Contact

Klipgen, an online service operated by a sole proprietor in Thailand
Email: support@klipgen.ai (our only contact channel)